Privacy Policy


This privacy policy sets out how I, Kate Rattray Mosaic Artist uses and protects any information that you give me when you use this website.
I am committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
I, Kate Rattray Mosaic Artist may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th May 2018.

What I collect

I might collect the following information:
name and job title (if you give it to me)
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What I do with the information I gather
I require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
I might use the information to improve our products and services.
I might periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, I might also use your information to contact you for market research purposes. I may contact you by email, phone, fax or mail.I might use the information to customise the website according to your interests.

Security

I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online.
I no longer use any tracking information such as google analytics.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave my site, you should note that we do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to me using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing me at kate@rattraymosaics.co.uk or unsubscribe when you receive newsletters.
I use mailchimp to send newsletters. If you subscribe to my newsletters please read the mailchimp privacy policy

I will not sell, distribute or lease your personal information to third parties unless I have your permission or are required by law to do so. I might use your personal information to send you promotional information about third parties which I think you may find interesting if you tell me that you wish this to happen.
You may request details of personal information which I hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to kate@rattraymosaics.co.uk
If you believe that any information I am holding on you is incorrect or incomplete, please write to or email me as soon as possible at the above address. I will promptly correct any information found to be incorrect.

Purchasing artworks and courses

I, Kate Rattray Mosaic Artist uses Paypal to process payments. When you place an order, I will receive your name, delivery address and email address from Paypal. I will only use these details to process and deliver your order, or deal with any queries you have related to that order.
(Please read the paypal privacy policy here)
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With paypal to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for ten years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.