Terms and Conditions


PAYMENT

You can pay online with paypal/credit or debit card or Contact Kate if you wish to pay by cheque or BACS

DELIVERY

Artwork will be dispatched once payment is cleared and you are notified that your order is accepted.
Delivery in UK is sent by Parcel Force and you should receive your order within 5 working days. Contact me if you wish to discuss alternative courier methods.
I can send overseas but please email me first with details.
Your artwork will be securely wrapped and packaged to avoid damage during transit.

CANCELLATIONS/REFUNDS

You may cancel your order for any reason up to 7 days after you receive the artwork.
Notice of cancellation should be sent to kate@rattraymosaics.co.uk
Artwork must be returned in the original condition and shipped at your cost.
The artwork must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned artwork has been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc)

CUSTOMER SERVICE You can contact me through email kate@rattraymosaics.co.uk or by telephone: 07518145808